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Warranty ________________________________________________________________________________ RMA Form

Active Media Products Ltd (AMP) warrants its products to be free from defects in material and workmanship and to meet our published specifications for a period of one year from the date of purchase unless stated otherwise in the product specifications. During the warranty period, if any product should fail under normal use in accordance with our specifications due to defects in workmanship or materials, AMP will, at its option, either repair the product or replace it with a comparable one. If AMP is unable to repair or replace the product, it will refund or credit the lower of the purchase price of the product or the current value of the product at the time the warranty claim is made.

Proof of date of purchase is required. AMP will inspect the Product and decide whether to repair or replace it. AMP reserves the right to provide a functional equivalent, or refurbished replacement product.

This warranty does not cover product failure due to abuse, accident, mishandling, improper usage or installation, alteration, excessive electrical supply or acts of nature. Opening or tampering with the product casing, or any physical damage, abuse or alteration to the product’s casing will void the product warranty. The warranty only applies to the product itself, and excludes all product accessories such as cables, adapters, keychains and cords, which must be exchanged within seven days of the purchase date if defective.

Our products must be used with devices that comply with industry standards. In the event of defective flash memory AMP is not responsible for any data recovery. AMP is not liable for damages resulting from a third party device that causes the product to fail. AMP is not liable for any consequential, indirect, or incidental damages, lost profits, lost business investments lost goodwill, or interference with business relationships as a result of lost data or product malfunction. AMP is also not responsible for damage or failure to any third party equipment, even if AMP has been advised of this possibility. AMP’s sole obligation is replacement of the product.

AMP reserves the right to cancel any orders based on product availability, pricing errors, or other unanticipated reasons.

Warranty Service Procedures

Prior to sending any product to AMP for warranty service, customers are required to first obtain a Return Materials Authorization (RMA) number by emailing us their Name, model number and order number. The RMA number must be clearly printed on the outside of the package. All transport and insurance costs from the customer to AMP must be prepaid by the customer. The product should be properly packaged so as to protect it from damage during transport. AMP will repair the product or replace it with an equivalent product that may be either new or refurbished. If the product is no longer available AMP will issue a credit or refund for the value of the product as of the date the RMA number was issued. AMP will return the product to the customer with all transport costs prepaid. The warranty period for any returned product is one year from the original date of purchase.


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