Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains how to reach us and what kind of enquiries we're best placed to help with.

How to reach us

The quickest way to contact the Bitcoin Casinos team is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take longer during busier periods.

When you write in, it helps to include:

• The name of the casino or page your message relates to, if applicable
• As much detail as you can — screenshots, dates, or specifics of what happened
• Whether you're reporting an error, asking a question, or giving general feedback

What we can help with

We're an independent review and comparison site, not a casino operator, so our team can't process deposits, withdrawals, bonus credits, or account verification on behalf of any brand. What we can do is:

• Correct factual errors in our reviews or rankings — coin support, bonus terms, licensing details, and similar
• Update information that's gone out of date, such as a bonus that's changed or a casino that's stopped serving certain states
• Hear feedback on your experience with a site we've covered, which helps us keep our coverage accurate
• Answer general questions about how we assess and rank crypto casinos

What to contact the casino directly for

For anything account-specific — a delayed withdrawal, a KYC request, a bonus that hasn't credited, or a locked account — you'll need to go through the casino's own support channels. Each site listed on Bitcoin Casinos runs its own customer support team, live chat, or help desk, and they're the only ones who can access your account or resolve a payment issue. Our reviews note how each site's support generally performs, but we have no visibility into individual accounts or transactions.

Before you play, know where things stand

If your message relates to whether a particular crypto casino is appropriate for your situation, a few things are worth keeping in mind. Offshore crypto casinos serving US players typically hold licences from jurisdictions like Curaçao or Anjouan rather than any US regulator, and online casino gambling is only regulated in a handful of states — none of which currently license crypto play. That puts most crypto casino use for US players in a legal grey area rather than a clearly sanctioned one. We don't advise on how to work around state restrictions, geoblocks, or identity checks, and we'd encourage you to check your own state's laws before signing up anywhere. Our Terms and Conditions and About Us page have more on how we operate and what our content does and doesn't cover.

Concerned about gambling habits?

If you or someone you know is struggling with gambling, free confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Bear in mind that offshore crypto casinos may not offer the same self-exclusion tools or player protections that state-regulated operators are required to provide. Our Responsible Gambling page has more detail on the tools available and how to set limits. Gambling should only ever be done with money you can afford to lose, and no casino bonus or strategy changes that.

Feedback that shapes our coverage

Reader tips are genuinely useful to us. If a site changes its withdrawal process, tightens its verification requirements, or launches a new promotion, hearing from someone who's used it helps us keep our write-ups current. We don't publish invented reviews or testimonials, so real reader input — sent through the email above — is one of the few direct signals we get on how a casino actually performs day to day.

A quick note on age and eligibility

All content on Bitcoin Casinos is intended for adults of legal gambling age in their jurisdiction — 18 or 21 depending on the site and applicable state rules. If you're contacting us about eligibility or account access and you're not yet of legal age, we won't be able to assist, and you shouldn't be attempting to register with any of the casinos we cover.